Pricing, Refunds and Cancellation Policy
1. Overview
This Pricing Policy outlines the pricing structure for the services offered by Bat Labs LLP ("we," "us," or "our"). By engaging with our services, you agree to adhere to the terms outlined in this policy.
2. Service Rates
Service rates will be communicated to clients through project proposals and contracts. Rates may vary based on the nature and complexity of the services provided. Any additional services or changes to the scope of work will be communicated and agreed upon before implementation.
3. Payment Terms
Payment terms will be outlined in project contracts. Typically, Bat Labs LLP operates on a monthly payment schedule. Invoices are to be settled within 15 days from the date of issue.
4. Late Payment Fees
Late payments may incur additional charges. A 2% late fee may be applied to invoices not settled within the specified payment period. Continued late payments may result in a pause of services until outstanding payments are settled.
5. Scope Changes and Additional Services
Any changes to the scope of work or additional services requested by the client will be communicated and agreed upon in writing before implementation. Changes to the scope of work may impact project timelines and costs.
6. Discounts and Promotions
From time to time, Bat Labs LLP may offer discounts or promotions on specific services. These will be communicated through official channels, and the terms and duration of these promotions will be clearly stated.
7. Refund Policy
Refunds are generally not provided for services rendered. However, if there are concerns or issues with the services provided, we encourage clients to contact us promptly to address and resolve the matter.
8. Cancellation Policy
a. Client-Requested Cancellation:
- Clients may request the cancellation of services at any time. However, fees may apply depending on the stage of the project. Details will be communicated and agreed upon before cancellation.
b. Bat Labs LLP Cancellation:
- Bat Labs LLP reserves the right to cancel services in exceptional circumstances. A pro-rata refund may be issued for any services not yet rendered.
9. Currency and Taxes
All prices are quoted in INR or USD. Taxes and additional fees may be applicable based on local regulations and will be clearly communicated in invoices.
Shipping and Exchange Policy
10. Shipping Policy:
10.1 Shipping Methods: We offer several shipping options to meet your needs. The available methods and associated costs will be displayed at the time of checkout. The shipping timeframe depends on the selected method and the destination.
10.2 Order Processing Time: Orders are typically processed within 1-2 Business Days after payment confirmation. During peak seasons or special promotions, processing times may vary.
10.3 Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the status of your delivery.
10.4 International Shipping: We currently offer international shipping to select countries. International shipping costs and delivery times will be provided at checkout.
10.5 Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer, additional shipping fees may apply to reship the order.
11. Exchange Policy:
11.1 Eligibility for Exchanges: We accept exchanges within 3 days from the date of delivery. To be eligible for an exchange, items must be unused, in the same condition as received, and in the original packaging.
11.2 Process for Exchanges: If you wish to exchange an item, please contact our customer service team at mail@hellobatlabs.com within the eligible timeframe. Provide your order number and details about the item you would like to exchange.
11.3 Return Shipping for Exchanges: Customers are responsible for the return shipping costs for exchanges unless the item received is defective or incorrect. We recommend using a trackable shipping service.
11.4 Exchange Processing Time: Once we receive your returned item and it meets the exchange criteria, we will process the exchange. The processing time may vary, and we will provide you with updates via email.
11.5 Non-Exchangeable Items: Certain items, such as personalized or perishable goods, are non-exchangeable unless defective or damaged.
11.6 Refunds for Exchanges: Exchanges do not include refunds. If the exchanged item has a higher value, you will be required to pay the price difference. If it has a lower value, the difference will not be refunded.
12. Contact Information
For any inquiries related to pricing or payment, please contact us at mail@hellobatlabs.com. By engaging with our services, you acknowledge and agree to the terms outlined in this Pricing Policy.